| Customer Service & Engagement | - Provide professional and welcoming customer service to all visitors and prospective learners.
- Respond to inquiries via phone, email, and in-person, providing accurate information about courses and services.
- Assist with placement testing coordination and onboarding of new learners.
|
| Enrollment & Retention | - Facilitate the end-to-end enrollment process, ensuring accurate registration and data entry.
- Support retention and re-enrollment efforts by building positive relationships with clients and communicating course benefits.
- Ensure the reception area is welcoming, organized, and stocked with promotional materials.
|
| Administration & Operations | - Maintain and update accurate learner databases, attendance records, and payment systems.
- Handle cash transactions, invoicing, and receipting according to the organization's financial policies.
- Assist in organizing open days, promotional events, and other center activities.
|
| Reporting & Support | - Collect and record data on inquiry rates and customer satisfaction to support reporting.
- Ensure all client service activities and data handling comply with privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
|
